GENERAL TERMS AND CONDITIONS FOR THE PASSENGER SERVICES
GENERAL TERMS AND CONDITIONS FOR THE PASSENGER SERVICES
package arrangements, related travel arrangements, excursions, transfers and other travel services
1. CONTENT OF THE SERVICE
Tourist agency Autotrans (Touristic Travel Agency) guarantees the provision of travel services according to the pre-contractual information / travel program and / or promotional material you received. The contents of the travel agency services will be fully realized in the manner described, except in the case of exceptional circumstances (war, riots, strikes, terrorist actions, sanitary disorders, natural disasters, authorities intervention, incidents, traffic accidents, etc.). The travel agency is not responsible for the performance of a travel service that is not combined as a travel organizer but is only mediated in sales.
The travel agency is not responsible for possible errors in the press or on the web site as well as for subsequent changes in the new releases of promotional material and programs that have turned the attention of the user to the travel service (traveller) prior to providing the pre-contractual information. In that case promotional material or the web site is not relevant.
2. APPLICATIONS, CONTRACTS AND PAYMENTS
Applications for travel services can be accepted at the travel agency branch offices and at the other authorised travel agencies, by providing the necessary information in person, by telephone, fax, e-mail or via the Internet. Based on the received application, the passenger will be offered a certificate / contract that is considered binding upon signature by the contracting parties or otherwise clearly confirmed his consent (Internet, fax, e-mail, credit card, payment to business account). Travel agency have to receive appropriate payment by the agreed deadline. When signing up, the passenger is required to provide all the information and / or documents necessary for the realization of the travel service and is liable for any damage caused to him or the travel organizer due to incorrect and / or incomplete data or documents.
In case the passenger is a minor, the contract is considered compulsory or produces legal effects only when the parent (guardian) of the child agrees with the contracted travel or contract provisions, by signing this contract or by giving special written consent.
a) Unless otherwise stated in the application for travel service, the passenger shall pay 40% deposit of the value of services and pay the rest not later than 45 days before departure for cruises and long journeys and 30 days before departure for any other trip. If a passenger does not fulfil this obligation, he / she will be deemed to have withdrawn from the reservation without the possibility of payment of the paid cash.
b) For a trip, transfer, transport by bus the passenger must pay a 100% of services at least 7 days before the trip.
c) For a flight ticket, a passenger must pay a 100% price upon issuance.
d) For "reservations on inquiry" a deposit of 100 HRK has to be paid. The Tourist Agency will not accept the booking of a reservation upon request without paying a deposit. If a passenger does not accept a confirmed reservation made on his request, the tourist agency will keep the paid down payment.
e) If a guest reserves accommodation in branch office that will start the same day and will pay in full in the accommodation facility, branch office will charge for the cost of the reservation, unless otherwise specified by the contract with the accommodation facility, a manipulative cost of 40,00 HRK per reservation. Based on the paid manipulative cost, the guest will receive a written reservation confirmation containing all the necessary information about the accommodation.
The amount paid by the passenger to the travel agency more than one month before the beginning of the realization of the contracted service is considered a down payment and the same is included in the price of the service.
if there is no such thing, at the service provider. The passenger is obliged to cooperate with the representative of travel agency and the Service Provider in good faith to remove the causes of the complaint. If passenger does not accept the solicitation of the objection that corresponds to the paid service, travel agency shall not accept the subsequent passenger’s claim and shall reject the same as unfounded;
- if the cause of the complaint has not been remedied at the place of service, passenger the resentative of travel agency or service provider draws up a written confirmation thereof, and one signed copy is retained by the passenger and one copy for the purposes of the travel agency.
- no later than 8 days after the return from journey, passenger submits a written complaint to the travel agency at the following address: Autotrans d.d. travel agency, Šetalište 20. travnja 18, 51557 Cres or by fax 051 337 209 or by e-mail: firstname.lastname@example.org Written and / or oral objections may be filed in the offices of travel agency. Only a fully documented complaint received within the deadline will be received in the process and signed by the authorized person from the previous item of this item with possible attachments (extra cost charges, etc.)
- Travel agency will respond in written form to such a complaint within 15 days upon receipt. Travel agency will only address those complaints that the cause could not address in the place of service.
A passenger who is not satisfied with the response of travel agency to his objection can turn to the Centre for Conciliation at the Croatian Chamber of Commerce, Zagreb, Roosevelt Square 2, email@example.com to initiate the alternative dispute resolution procedure and resolve the dispute by agreement otherwise the court's jurisdiction is Rijeka. In both cases, Croatian law and legal rules apply.
The competent authority for the official supervision of travel agency is State Inspectorate - Independent Department of Tourism Inspection, Šubićeva 29, 10 000 Zagreb.
15. PRIVACY PROTECTION
Travel agency will collect and process only personal data of the passenger necessary for the realization of the journey and will keep it as a business secret and everything that he/she has learned about the passenger and without his consent, except in legally prescribed cases, will not inform anyone about passenger’s address, place and time of travel, stay, paid price as well as the names of travel companions.
All personal information about passengers is kept and available only to employees of travel agency whose data is necessary for doing business and is processed in accordance with the Declaration on the Protection of Personal Data of the travel agency published at www.arrivatravel.hr
16. PROTECTION IN CASE OF INSOLVENCY
In accordance with the applicable Act on Provision of Tourism Services in the event of Invalidity or Bankruptcy of travel agency, passengers booked on package travel arrangements as well as persons who have paid for travel package should contact the insurer with which travel agency have a contracted insurance policy of responsibility.
The insurer's information is provided on the contractual information for package deals and related travel arrangements, as well as on each individual package travel agreement, as well as the number of insurance policies and the contact of the insurer.
The travel agreement in the package arrangement is also a Bond certificate and allows passenger immediate exercise of the right to compensation for material damage.
17. FINAL PROVISIONS
These general terms and conditions for the passenger services are integral part of the Contract / Agreement which the passenger agreed into with travel agency or travel agency authorized to sell his programs. Possible deviations from these general conditions must be stated in the text of the pre-contractual information / travel program and delivered to the passenger under the contract or in the contract itself. By signing the contract, the passenger accepts in full the pre-contractual information / travel program and these general terms of travel. Upon the entry into force of these general terms, all previous editions shall be valid.
Rijeka, June 1, 2020.